Refund policy

Refund & Return Policy

At Armarium Brand, we are committed to ensuring a seamless experience. Please review our return and refund terms below.

Return Window

• European Union orders: You may request a return within 14 days of receiving your order.
• Extra-European Union orders: You may request a return within 7 days of receiving your order.

Return Eligibility

To be eligible for a return, items must be:

• Unworn, unused, and in their original condition
• Complete with all tags attached
• Returned in the original packaging
• Accompanied by proof of purchase

Returns that do not meet these requirements will not be accepted.

How to Request a Return

To initiate a return:

• Log into your customer account and submit a return request, or
• Contact us at support@armariumbrand.com

Once your request is approved, you will receive return instructions and a shipping label.
Items sent without prior authorization will not be accepted.

Duties & Taxes (Extra-EU Orders)

For returns shipped from outside the European Union:

• Any custom duties, taxes, or import fees are the responsibility of the customer
• These costs will be deducted from the refund amount

Damages & Issues

Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns for:

• Sale items
  
• Private/Archive sale purchases
• Gift cards
• Personalized or custom-made products
• Beauty and personal care products
• Perishable goods
• Hazardous materials, flammable liquids, or gases

If you are unsure about your item, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.
To receive a different item, please return your original purchase and place a new order once your return is approved.

EU Right of Withdrawal

For orders delivered within the European Union, you have the right to withdraw from your purchase within 14 days, without providing any reason.

Items must meet all return eligibility conditions outlined above.

Refunds

Once your return is received and inspected, you will be notified of the approval status.

• Approved refunds will be issued to the original payment method within 21 business days
• Processing times may vary depending on your bank or card provider

If more than 22 business days have passed since your refund was approved, please contact us at support@armariumbrand.com